General terms and conditions

Booking

Reservations can be made online via www.mysterium.nl or by phone at 030 727 1026 (office of Puur Events BV). After making a reservation, a confirmation e-mail will be sent. If this confirmation e-mail is not received, the reservation is not confirmed. Please note, the confirmation e-mail may end up in your spam folder. You can either make the booking again or contact info@mysterium.nl / 030 727 1026. 

Cancellation and rescheduling

For cancellations of a booking, the following conditions and costs apply: 

• Up to 6 weeks before the start date: cancellation free of charge. 
• Between 6 weeks to 3 weeks before the start date: 50% of the total fee. 
• Within 3 weeks of the start time: 100% of the total fee. 

When rescheduling a booking, the following conditions and costs apply: 

• Up to 1 week before the start time: € 25,- administration fee, with the condition that the new date must be within 2 months. 
• It is not possible to reschedule the booking within 1 week of the start date. 

Confidentiality

The secret of the Mysterium is the joy of play. Allow others the discovery and the escape. Share your adventure and your happiness. But remain silent about the solutions and the puzzles. Online and offline. You don't want to anger Cornelis Vossius . 

Alcohol and drugs

During the game, drug and/or alcohol use is prohibited. If at the start of the game a staff member of Mysterium (Puur Events BV) doubts the condition of a participant, the staff member has the right to refuse this participant without refund. 

Puur Events BV does not tolerate intimidating or offensive behavior towards its employees. Anyone guilty of disturbing public order, mischief, and/or deliberate destruction of Puur Events BV property will be immediately removed from the premises. The police may be called upon in such instances. In case of removal there will be no refund. Any damage will at all times be recovered from the responsible person/group. 

Intellectual property

The Mysterium is part of Puur Events BV. All games from Pure Events, such as the Mysterium, are protected by copyright. The use or copying of game elements, content, or parts thereof is only permitted with the written permission from Puur Events BV. All photos and text on this website are © copyrighted. Nothing from this website may be reproduced or used without the written permission of Puur Events BV . 

The use of mobile phones and/or cameras during the game is not permitted. If such devices are used, the game will be immediately terminated, and no refunds will be provided. 

It is not allowed to discuss information related to the content of the games with third parties. 

Liability

Participation in the Mysterium is at your own risk.  

Puur Events Puur Events BV cannot accept any liability for damage or injury to participants of the Mysterium, regardless of the cause of such damage or injury.

Puur Events BV cannot be held liable for loss of property.

Puur Events BV does not accept liability for costs already incurred by the participants if a reservation cannot proceed.

In the event that Pure Events BV is unable to fulfill its obligations entirely or partially due to force majeure, Puur Events BV will make every effort to ensure a successful event. If additional costs are incurred, these will be discussed and settled through post-calculation.

Other

Ensure that you and the entire team are present 10 minutes before the scheduled start time. Being late will result in a reduction of your own playtime. 

The use of mobile phones and/or cameras during the game is not permitted. If such devices are used, the game will be immediately terminated, and no refunds will be provided. 

It is not allowed to discuss information related to the content of the games with third parties. 

The Mysterium is not wheelchair accessible due to its location in historic bridge.

The Mysterium is suitable for pregnant women.

The Mysterium is suitable for those with mild claustrophobia.

If visually impaired, please bring reading glasses. 

Pure Events BV collects and stores your personal data and may disclose it to third parties in accordance with the privacy policy. Puur Events BV is committed to ensuring that the privacy of your personal data is protected.  

Complaints and disputes

Complaints regarding the conclusion and execution of the agreement must be fully and clearly described and submitted to Puur Events BV within 4 weeks after Participant/Client has discovered or could have observed the defects. Failure to submit the complaint in a timely manner may result in the Participant/Client losing their rights in this regard.

The client acknowledges the applicability of these general terms and conditions by the mere fact of placing an order with Pure Events BV (Mysterium) for the reservation and playing of the Mysterium, unless these conditions have been expressly rejected in writing by the client. A reference by the client to their own terms and conditions or a standard clause on the letterhead or in the client's own terms and conditions stating the exclusive application of these own conditions is not sufficient for this purpose. 

These terms and conditions are governed by Dutch law.